I was down last Sat to witness the love of Bryan and Christine at Oosh and I wanna complained how Oosh really rendered POOR SERVICE AND ATTIDUE.
For all my years in the F&B line (and mind you, is not some fast food joint), but franchises across the state of US, Indon and even Sg, we were taught on providing excellent services since day 1 and because because customers are paying a hefty price for their food, everything is a package, from services to food to ambience and what nots. Every wk, there will be companies holding their lunch seminars and before they arrived, menus are checked through for any muslim, Indian or special dietary stuff and all these are outsourced fr our side.
BUT BUT BUT,
The bride paid quite a big sum for 200 pax which is much more expensive than top notch high class atas hotel but never mind about that, what they are looking for is the ambience and not doing the usual stuff like hotel.
However, when Sat arrived, it was not like what it was supposed to be.
I was already complaining before I reached, cos there are some guests going on vegetarian food, I personally feel that Oosh should provide and be it outsourced or specially prepared by their own chef. BUT, u know what, the bride have to get it from Tung Lok himself, and we as his bestest friends, went to collect. I am more than willing to do this small bit for them, but HELLOOOO, we are guests, we are dressed well but we need to collect it ourselves.
Ok nvm, maybe I am petty. Forget it. Next, buffet supposed to end at 10pm, by 930pm, all their servers went missing, my frds had to get the beers himself making few rounds from the bar to the table. Shark fins is in the menu, is BUFFET RITE, mean UNLIMITED RITE mean U NEED TO REPLENISH AS AND WHEN THE FOOD IS GOING TO BE EMPTIED. but come to the end, shark fin is replaced by TOMATO PUREE LEI!!!!!!!!!OMFG, how to justify???? u tell me???? SHARK FIN AND TOMATO PUREE….. isn’t it a laughing stock u tell me huh? Some of the guests went on empty stomach, cos not enough food to go around and even had to buy their own food. It was really a bad night, cos the bride and groom ended up negiotating with them for 1hr as they tried to make them pay for this and that by clearly saying that there are more than 200 guests so hv to charge extra. But the truth was there were less than 200 guests who turned up, BAD SERVICES, NOT ENUFF FOOD and they still dared to FUCKING CHARGED EXTRA.
Marriage, once in a life time, is supposed to be a day where they usher in the congrats and well wishes by friends, families. but they spent their time negiotatingĀ forĀ the unfair treatment bestow onĀ us. At the end of the day, they made up for it with 2 pizzas and 2 appetitizers. *Shake head* really!!!!! while the remaining of us sat in the cellar room to fill our barely full stomach, they said their MONT BLANC pen (used for the guest to sign the guest book) went missing, the bride at this point of time got no more energy to argued back, if he see it he returned, if he don’t, he paid. When asked how much, it was $76.!!!!!!!!!!!!! $76 for a mont blanc pen lei,, I also want lor….
We loved going Dempsey to chill out, be it Dome, Harry’s or camp etc. but this time round, we boycott OOSH!!!!!!!!!!!!!!!!
and side note: Ben & Jerry at Dempsey rd as well…